Refund Policy

Set the exact commercial rules for each service before launch. Digital services can have different refund eligibility.

Before fulfillment

If a payment is confirmed but fulfillment has not started, a refund may be available subject to network fees and the product’s stated conditions.

After fulfillment starts

Automated or consumed digital services may be non-refundable once processing has materially begun, except where required by law or where ZANVIXA cannot deliver the purchased service.

Failed delivery

If an automated job fails permanently and cannot be retried or replaced, the platform may refund the original payment method or credit the user’s ZANVIXA balance.